15 - Your billing team told me that the refund has been issued, but I did not receive it yet.

Answer

If you opened a dispute and are eligible to receive a refund, it takes 1 week to be available on your bank account.  Sometimes it takes 10 - 12 days for international transactions (for example, international VISA card).

If you discussed by sending an email to our billing team without opening a dispute, the billing team directly sends back money to you, and it will take some minutes to arrive money on your bank.

Please send an email to support@affiligate.com we will check for your case.  

Notes: Do not open a dispute for next time.  We have a policy to refund money.