If you opened a dispute and are eligible to receive a refund, it takes 1 week to be available on your bank account. Sometimes it takes 10 - 12 days for international transactions (for example, international VISA card).
If you discussed by sending an email to our billing team without opening a dispute, the billing team directly sends back money to you, and it will take some minutes to arrive money on your bank.
Please send an email to firstname.lastname@example.org we will check for your case.
Notes: Do not open a dispute for next time. We have a policy to refund money.