Support Team
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2.11 - How often will I be paid as a vendor?
Payouts are processed on the 15th of every month and they always cover the previous month’s sales. This means that you will receive the sum that was available for your account at the end of the pre...
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2.10 - What settings do I need to make to be paid as a vendor? Which payment options are available for vendors? What are the fees?
Vendor payout is an automatic process. Simply set up the payment method you prefer for this purpose and provide us with the payment details or add them in your Affiligate account in Control Panel >...
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2.9 - How much does it cost to work with Affiligate?
As Affiligate offers one of the most competitive pricing schemes on the market, our packages are designed to provide an optimal balance between costs & benefits for our vendors: CloudCommerce: 4.9%...
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2.8 - Can I have a fully customized and branded checkout?
100% yes! We offer a powerful, user-friendly e-commerce solution with flexible configuration options. If you don’t enjoy our pre-made layouts, our template builder gives you the freedom to easily d...
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2.7 - None of the offered pricing packages fits our business. Can we receive a personalized pricing scheme?
Our standard transaction costs are 4.9% plus 1USD per transaction. However, depending on business specifics (i.e., monthly sales volumes), we are open to identifying the best pricing option for you...
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2.5 - I am a user of an older version of the Affiligate solution – how can I migrate to the new one?
Contact our Support Team to request the transfer of your account to the newest version of our e-commerce solution. The transfer process duration depends on the size of your product portfolio, and w...
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2.4 - Do I need developer skills to integrate your e-commerce platform?
We offer a powerful, yet user-friendly e-commerce platform with flexible configuration options. You don’t need any coding experience – our integration team will be glad to help you with the initial...
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2.3 - What is the standard contract term? What is the notice period for contract cancellation? Are there any fees associated with canceling?
The standard contract with Affiligate is signed for a 1-year term, which can easily be prolonged for another year. If you intend to cancel your contract, please notify your account manager regardin...
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2.2 - How long does it take for a new sign-up to start selling online?
The duration of the setup process depends on your needs and the specifics of the integration process. Generally, please allow up to 24 hours for our team to finalize the order page template for you...
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2.1 - What are the steps of getting an active Affiligate account?
To start selling online through Affiligate, you need to have an active vendor account. Here are the steps to be completed: 1. Registration on the website (Sign-Up): Choose the most suitable pricing...