Support Team
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Recent activity by Support Team-
15 - Your billing team told me that the refund has been issued, but I did not receive it yet.
Answer If you opened a dispute and are eligible to receive a refund, it takes 1 week to be available on your bank account. Sometimes it takes 10 - 12 days for international transactions (for examp...
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14 - Can I change the subscription payment amounts for those subscribers who are already active and paying?
Yes, you can manage the pricing details for a product with active ongoing sales.
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3 - I never received my license code
After a successful payment, normally you will receive an email from us for confirmation about your payment (or invoice), and another email from our vendor with a license code. If you do not see the...
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4 - Any discounts?
We do not offer any discount because we provide reseller management tools as well as support you with payment methods. But with any vendors (software sellers) who joined with us, we always ask th...
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5 - How to become a reseller?
If you want to be a reseller of our site (Affiligate) to earn the commission with thousands of products in the world, please sign up an account and then select type as 'Affiliate' ('Reseller'): htt...
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6 - Can Affiligate customers look up their orders online?
Yes, they can – all customers have access to an individual Affiligate account, granting them a self-service area (Customer Admin). From this account, every customer can see his/her own purchase his...
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7 - Do you offer buyers the option to manage their own purchases and order history?
Yes, we do. All buyers using Affiligate payment services are given an individual account, which allows them to: view their order history consult the full list of products and services ever purchase...
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8 - How are refunds handled?
According to our procedure, we forward all refund requests to the product owner (vendor) to resolve the customer’s issue and avoid an actual refund. Our dedicated department handles all questions a...
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9 - How many payment methods do you offer? What payment methods do you support?
We are proud to offer one of the largest selection of payment methods on the market – from popular items (PayPal) to traditional payments (bank transfer) and local methods (Alipay, Boleto, etc.). W...
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10 - Are there any fees to receive payments through PayPal?
PayPal’s taxes differ based on your location: 1. for the U.S. accounts, PayPal money transfers are free of charge 2. non-U.S. accounts are generally subject to a 2% fee (up to a maximum value of $2...